In this episode of The Ethics Experts, Nick welcomes Joey Coleman. Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. Connect with Joey: https://www.linkedin.com/in/joeycoleman1/ Never Lose a Customer Again: https://amzn.to/3WHOTME